Terms & Conditions

Terms & Conditions – Harlow-Sydney

Article 1 – Definitions

In these Terms & Conditions, the following definitions apply:

• Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

• Consumer: a natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur.

• Day: calendar day.

• Ongoing transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligations of which are spread over time.

• Durable data carrier: any device that enables the consumer or entrepreneur to store information in a way that allows future access and unchanged reproduction of the information.

• Right of withdrawal: the consumer's ability to withdraw from the distance contract within the cooling-off period.

• Entrepreneur: Harlow-Sydney, the natural or legal person offering products and/or services at a distance to consumers.

• Distance contract: a contract whereby, within a system organised by the entrepreneur for distance selling of products and/or services, exclusive use is made of one or more techniques for remote communication.

• Technology for remote communication: means that can be used to conclude a contract without the consumer and entrepreneur being together in the same space.

• General Terms & Conditions: these Terms & Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

• Company name: Harlow-Sydney

• Customer service email: Support@harlowsydney.com

Article 3 – Applicability

These Terms & Conditions apply to every offer made by Harlow-Sydney and every distance contract concluded between Harlow-Sydney and the consumer.

Before concluding a distance contract, the consumer will be provided with the text of these Terms & Conditions. If providing the text beforehand is not reasonably possible, Harlow-Sydney will indicate how the Terms & Conditions can be viewed and will send them free of charge at the consumer's request.

In case of electronic conclusion of the contract, these Terms & Conditions will be made available electronically so they can be easily stored on a durable medium.

If specific product or service conditions apply alongside these Terms, the consumer can always invoke the provision most favourable to them in the event of conflicting conditions.

If one or more provisions are found to be invalid or void, the remaining provisions shall remain in force.

Any situations not covered by these Terms will be interpreted ‘in the spirit’ of these Terms.

Article 4 – The Offer

If an offer has a limited duration or is subject to conditions, this will be explicitly stated.

The offer is non-binding. Harlow-Sydney reserves the right to change or withdraw offers.

All offers include a complete and accurate description of the products and/or services offered. Images are a true reflection but minor variations may occur.

The offer includes clear information regarding:

• The price, excluding import duties and GST.

• Possible shipping costs.

• The manner of contract conclusion and steps required.

• Applicability of the right of withdrawal.

• Methods of payment, delivery and execution.

• Validity period of the offer.

• Languages available for the contract.

Article 5 – The Contract

The contract is established when the consumer accepts the offer and meets its conditions.

Harlow-Sydney will confirm receipt of acceptance electronically.

Harlow-Sydney takes appropriate measures for secure electronic data transfer and ensures a safe web environment.

Harlow-Sydney may — within legal frameworks — verify whether the consumer can meet payment obligations.

Upon contract conclusion, Harlow-Sydney will provide the following:

• The address where complaints can be submitted.

• Conditions for withdrawal.

• Information about after-sales services and guarantees.

• Requirements for contract termination if the contract is of indefinite duration.

Each contract is concluded under the condition of sufficient product availability.

Article 6 – Right of Withdrawal

Consumers may withdraw from a purchase within 14 days without giving reasons.

During the cooling-off period, the consumer must handle the product and packaging with care.

To exercise the right of withdrawal, consumers must notify Harlow-Sydney within 14 days after receiving the product.

The product must be returned within 14 days after notification.

Proof of dispatch must be provided.

Article 7 – Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.

Refunds will be made within 14 days after withdrawal notification, provided the returned goods are received.

Article 8 – Exclusion of the Right of Withdrawal

Exclusion is only possible for:

• Custom-made or personalised products.

• Products that are perishable.

• Products sealed for hygiene reasons.

• Digital products or services that have been used.

Article 9 – Pricing

Prices will not increase during the validity period of an offer, except for GST changes.

Harlow-Sydney is not liable for typographical errors in pricing.

Article 10 – Conformity and Warranty

Harlow-Sydney guarantees that the products meet the specifications stated.

Manufacturers’ warranties apply where available.

Warranty is void if:

• Products are improperly used.

• Products have been altered without authorisation.

Article 11 – Delivery and Execution

Harlow-Sydney takes great care when fulfilling product orders.

Delivery will occur to the address provided by the consumer.

If delays occur, consumers will be informed within 30 days and can cancel at no charge.

Risk of damage passes to the consumer upon delivery.

Article 12 – Ongoing Transactions: Duration, Termination, Renewal

Consumers may cancel ongoing contracts at any time with one month's notice.

Contracts for a fixed period may not be automatically renewed.

Article 13 – Payment

Payments must be made within 7 working days of purchase unless otherwise agreed.

Consumers must report any inaccuracies in payment data immediately.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days of discovering a defect.

Harlow-Sydney will respond to complaints within 14 days.

If a complaint cannot be resolved, a dispute arises subject to legal resolution.

Article 15 – Disputes

Only Australian law applies to contracts between Harlow-Sydney and consumers.

Article 16 – CESOP Regulation

In compliance with the 2024 CESOP regulations (EU Payment Information Directive), payment service providers may register data with the European CESOP system.

Harlow-Sydney – Timeless Style. Trusted Service.